What happens if something goes wrong?
Contact us through the marketplace you bought from. If a fault appears within 12 months, we'll repair it, replace it or refund you.
Will it arrive ready to use?
Yes. Every device is fully reset, with all data securely erased and Activation Lock turned off, so you can set it up as new from the moment it arrives.
What's in the box?
Your device and a charging cable, in a brand new plain white box. There's no plug, so use any USB charger you already have.
Can I buy one as a gift?
Yes. Every device arrives in a brand new plain white box with its charging cable, so it's ready to wrap.
Will it work on my network?
Yes. Every iPhone and cellular iPad we sell is unlocked, so it works with any UK network and any SIM.
What battery health will I get?
At least 85% of the original capacity, checked on every device before it's listed. Many are higher.
How is it delivered?
By DHL with a tracking number. We dispatch the next working day after you order, and it usually arrives within 24 to 48 hours of dispatch.
How do you check a device isn't stolen?
We check every device against lost and stolen records before we test it, and keep a record of where it came from and its serial number.
What's the difference between the grades?
Only how it looks. A grade C iPad works exactly like a grade A one, it just has more visible marks. The table above shows each grade and what Back Market and refurbed call it.
How do I contact you about an order?
Message us through Back Market or refurbed, so your order details come with your message.